About returns and exchanges
YMTREND strives to be 100% satisfied with the products you purchase. If you have any problems with your purchased product and are not happy with it, please feel free to email us ( support@ymtrend.com ).
* Closed on Saturdays, Sundays and public holidays.
Email inquiries are available 24 hours a day, 365 days a year, but we will reply to you within 24 hours, excluding regular holidays.
Return for customer convenience
Please contact us from the "Inquiry" page within 7 days of delivery.
* Customer convenience: "Incorrect order product", "Incorrect order quantity", etc.
?? Products will be accepted only if they are unopened or unopened.
?? Customers are responsible for the shipping costs for returns.
?? We do not support exchange for other products.
Return Policy
- Items can only be returned if they are unopened or unopened.
?? The following products cannot be returned or exchanged.
1. Items that have been delivered for more than 8 days.
2. Items that have been opened and unpacked.
3. Products that have been processed, damaged or soiled by the customer. - Please contact us within 7 days after delivery of the product. No further returns will be accepted.
- In the case of returns due to customer's convenience, the customer will be responsible for the shipping and handling charges when returning.
* Customer's convenience ... "Incorrect order product", "Incorrect order quantity", etc. - Exchange for other products is not supported.
Return of defective / damaged / shipping mistakes
We apologize for the inconvenience.
Sorry for your inconvenience, but please contact us from the "Inquiry" page.
We will "exchange for the same product" or "return and refund".
* If the product cannot be exchanged due to inventory status, etc., a refund will be given.